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Practice Charter

What We Will Do For Youconsultation

  • All patients will be greeted courteously
  • We will treat all information confidentially
  • We are always committed to providing the best possible service
  • We will always offer treatment and advise we believe is best
  • We will make every effort to see you promptly
  • We will try and deal with any problems or complaints swiftly
  • You have the right to see your medical records
  • The practice will information patients of available services by means of its leaflet, notice boards and website
  • The practice adheres to an equal opportunities policy

What You Can Do For Us

  • Please treat staff with courtesy and respect
  • If possible, telephone before 10am if you require a home visit
  • To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery
  • Please tell us if you cannot keep your appointment as this appointment can be offered to someone else
  • Please ask if you are not sure about your treatment
  • Most delays are due to patient emergencies. Please be patient
  • Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen
  • If you come as an emergency, you may have to wait until booked appointments are seen
  • Please ring for test results between 2.00pm and 4.00pm
  • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets


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